How much is shipping?
We have a Flat Rate $9.00 shipping charge for USPS first class shipping as well as discounted shipping rates for orders over $50 and Free Shipping on Orders over $100. There are also UPS options for faster shipping times.
When will my domestic order ship?
Most orders ship the same day or next day depending on the time the order is placed. Custom orders generally take a week or less. Rush orders are available.
Do we ship outside the USA?
Yes but the website is not set up for international shipping. Please email your mailing address to info@bobalu and we will get a quote on shipping rate to your address. All duties and Taxes paid by the receiver. Which shipping carriers does Bobalu.com use? We ship all orders via the United States Postal Service or UPS. Our Free Shipping default is USPS shipping.
Will I get a tracking number once I place my order?
Yes, you will get a tracking number as soon as we have processed and shipped your order. Simply copy the tracking number and paste in the browser address bar. It will know it is a tracking number. It will usually take up to a day to show up in online tracking.
For orders of high dollar value, we do ask that a signature confirmation be required upon delivery for the safety and security of your package. Whether the postal carrier will leave the package at your door is up to the discretion of the delivery driver. If they feel the area is unsafe, they may decide to leave a pickup notice instead, even if the signature requirement is waived.
What payment options do you accept?
We accept the following forms of payment: Visa, MasterCard, American Express, and Discover
Can I get custom label cigars?
We specialize in custom labels. With 1 box minimum order and Free artwork, Setup, and printing this is the best deal anywhere. We are a cigar factory, this is what we do. We make it very easy to get your very own cigars. Simply Order and it will take you thru the choices of cigars, sizes, wrapperleaf , packaging and cigar label templates, then download your artwork. Once the proof is approved we will make and send them FAST!
Do you sell Wholesale?
Yes. Tobacco /cigars is an extremely regulated business. You will need to send your Tax ID certificate and tobacco permit for your state to receive wholesale pricing. We make cigars and cigar lines for 100’s of retailers and small brands companies we can make and package yours. Don’t have a license yet? Call us, we can make your cigars on the retail side and upon receiving the proper licensing we will switch the account to wholesale. So no need to wait just get a box and two and start marketingNOW!
How long have you guys been in business?
Bobalu Cigar co. has been in Business for 25 years. We have been online since 2000, making us one of the original, and longest-running online cigar retailers.
Is there a minimum order?
No. Note too that there's no maximum order either!
What if I'm not satisfied with my order?
We have a 100% product satisfaction guarantee. If you're not happy with any product, please contact us by phone or e-mail and we will make the situation right with you.